Located on the North Shore of Oahu, Gunstock Ranch is a family-owned cattle and horse ranch with over 40 years’ experience. They give guests the true Paniolo – or Hawaiian cowboy – experience, with a diverse selection of horseback trail rides and outdoor ranch activities for all ages.
Gunstock Ranch started working with world21 a few years back, after years of struggling with a different reservation software.
“Prior to world21, we used another online booking company. We were faced with hours of research trying to adapt the software to meet the needs of our rides. We were also faced with paying monthly fees and no one to help.”
The one-size-fits-all service they were receiving was causing more stress than relief, so they started looking for a more comprehensive, user-friendly booking system.
Their dynamic business model required an easily adaptable software, both in terms of features and customer service. With these needs in mind, they scoured the market until finding world21’s flexible software and 24/7, around-the-clock customer service.
“They were willing to get to know us and our business, and really meet our needs. It made them by far the best, and still makes them so.”
Since then, Gunstock Ranch’s relationship with world21 has only gotten better. world21’s unique, growth-based approach focuses on increasing client bookings through online presence and customer experience optimization. Rather than installing a piece of software and walking away, a partnership with world21 continues to grow over time.
In fact, the software is just the tip of the iceberg. For any world21 client, the journey begins with an analysis of current reservation practices, and a thorough audit of the company’s needs. Personalized, one-on-one trainings focus on past weaknesses and finding exact solutions within the world21 system. The goal is to give clients a solution so precise, it feels like it was custom made.
From there, world21 continues to monitor client success, making small adjustments to maximize conversions and increase overall bookings.
“They changed all the major problems we used to have, and then we gave them a list of really great things that could happen and they did that, too.”
In addition to saving time and money with features like smart, one-click invoicing and in-depth custom reports, Gunstock Ranch has seen more TripAdvisor reviews, thanks to the Automated Review Express integration, and higher conversion rates.
For Gunstock Ranch, their partnership with world21 can only be described as “Priceless. Truly. Having an amazing team that cares about helping us make money is the best!”